Privacy Policy
Why & When Your Consent Is Necessary?
General rule of thumb, we ask for your consent in obtaining your medical information first and foremost. When you register as a client for our service, you provide consent for our healthcare staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
As service providers we will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, audits and accreditation
What personal information do we collect?
The information we will collect about you includes your:
· names, date of birth, addresses, contact details
· medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
· healthcare identifiers
How do we store and protect personal information
Your personal information may be stored at our location in hard copy and computer file. You will be able to access all your information at any time within reasonable hours.
How do we store and protect personal information
How can you access and correct your personal information?
You have the right to request access to, and correction of, your personal information.
Our team acknowledges clients may request access to their medical records. We require you to put this request in writing and we will respond within a reasonable time.
We will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to.
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing (i,e email, text). We will then attempt to resolve it in accordance with our resolution procedure
Our process is as followed:
· We promptly acknowledge the complaint (within 24-48 hours).
· Clarify the complaint, the outcomes sought, the complaint process and any expectations with the complainant by telephone or in person.
·Take the necessary steps to address any ongoing breach and minimise any harm.
Keep the complainant informed
You will hear back from us on a consistent basis